employerservices@discoverybenefits.com Thank you for making sure supplies are continuing to be transported during this pandemic,” says Donniss Leathers, National Account Manager, WEX. customerservice@discoverybenefits.com. If you continue to use this site we will assume that you are happy with it. Live Chat We want to help you through this crisis.’ Our customers who are sheltering in place find they don’t have access to the systems they normally have in their office. Specifically, they have been working on the design of a Face Shield using equipment they have on hand for card production. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS’ 90 percent rule (where 90% of gross sales meet eligibility requirements). Where does it work? If you have major pre-existing health conditions or visit the doctor frequently, you should call your former employer and ask for their COBRA Administrator’s phone number. Box 2079 Omaha, NE 68103-2079 Mailing address for any other COBRA inquiries or forms Discovery Benefits P.O. The employees at the truck stop were in limbo waiting to find out how they were going to proceed to help prevent the spread of the disease. A lot of our contracts involve making deliveries to places like McDonald’s, Pizza Hut, and Burger King distributers. These guys started up a trucking company and they had zero trucks. Due to COVID-19 and the increase in the need for medical equipment and supplies, Tenet was running into supply shortages with their existing vendors. Box 869 Fargo, ND 58107-0869 For more general questions about the Maxwell Health + Discovery Benefits integration, please contact your Advisor and/or the Maxwell Health Marketplace Team at … We are proud to support him and his company and help them get through this difficult time,” says Bridget King, Manager of Account Services, WEX. Tell us a little about yourself and we'll be in touch to discuss WEX Benefits solutions for your business. customerservice@discoverybenefits.com By serving them, we’re participating in getting America’s vital goods, including medical and food supplies, delivered throughout the country. Discovery Benefits, Inc. (866)451-3399. cobraadmin@discoverybenefits.com. If you haven’t received paperwork during this special election period, you should contact your previous employer. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. And their drivers are on full force out there making deliveries through this pandemic. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEX’s business at all levels. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Since COBRA is the name of a federal law and not a company with benefits specialists, each employer hires a COBRA Administrator. What if additional documentation is required? Principal. Contact Information. As Brian Helton describes it, “So here’s the crazy part. This can protect you from high medical costs of new injuries or new illnesses that unexpectedly occur while allowing you to use any licensed doctor.  Coverage is available up to $1 million per person. If you have major pre-existing health conditions or visit the doctor frequently, you should call … All general website and app queries such as registration problems, security, compatibility issues, login problems, trouble with navigating the site, etc. Common COBRA Administrators include ADP, Discovery Benefits and WageWorks. Contact us on. CA Licensed #0D43589. Available Monday – Friday, 6am to 9pm CST, with the exception of some major holidays. How do I reach COBRA’s customer service? If you have major pre-existing health conditions or visit the doctor frequently, you should call your former employer and ask for their COBRA Administrator’s phone number. More than ever before, we understand the importance of work and family balance. Payment must be postmarked within the month in … Services include Health Savings Account, Flexible Spending Account, and Health Reimbursement Arrangement administration. They needed a new way to purchase medical gear and a different way to access the supply chain. The notice requirements and the work related to them are endless. Please confirm with the Benefits Coordinator that your address is up to date. The Consolidated Omnibus Budget Reconciliation Act (COBRA) gives workers and their families who lose their health benefits the right to choose to continue group health benefits provided by their group health plan for limited periods of time under certain circumstances such as voluntary or involuntary job loss, reduction in the hours worked, transition between jobs, death, divorce, … COBRAinsurance.com does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service, health marketplace, health plan, or service provider mentioned or any opinion expressed in the website. Cobra insurance cancellation. Participants/Employees a verified customer. They are the worse company to deal with ever. Due to world events, it’s allowed us to see things in a proper perspective. While Mercer has many types of freight that they haul, the U.S. Government is their biggest customer for whom they haul military equipment across all 50 states. And during this shortage of hospital supplies, Tenet can use that virtual card to turn to less commonly used e-commerce web sites like Ebay, Amazon, and others and purchase from places they do not normally bulk order supplies.”. Review all of COBRA paperwork and … If you leave Creighton University or a covered dependent is no longer eligible, you have the option to continue medical, dental and/or vision coverage through the continuation provisions of the Consolidated Omnibus Budget Reconciliation Act (COBRA). If you lose coverage because of a qualifying event, Discovery Benefits will send you a COBRA election packet. Although we are spatially apart we have grown closer as a team through daily online huddles as well as sharing momentous pictures of our home life and pets. This review was posted by. Shannon Kennedy, Licensed Agent. With many stores shuttered, that type of freight is drying up, and we are doing more delivery transactions with brokers. That’s an awesome story from the field.”. Discovery Benefits Overview. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. Discovery Benefits is replacing WageWorks as UC’s COBRA administrator effective Jan. 1, 2021. During this particularly difficult time for the world with the coronavirus turning everything upside down and forcing a lot of us to shelter in place, she feels particularly proud of her customers and feels a fondness and care for them which is reflected in her work. As Helton describes it, this is what happened: “Just two weeks ago, when things were just starting to get kind of spooky with COVID-19, we had a driver over in West Virginia, Jason Miller, who had just left home that afternoon and after driving for several hours was ready to get a bite to eat before settling in for the night. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. We’ve planted the seed in our customers’ minds to say ‘Please let us know what your needs are. Miller ended up picking up a can of Libby’s Vienna Sausages at a local convenience store to satisfy his hunger for the night: that was dinner. They called WEX on Sunday, March 22, looking for help. The app also gives real-time location updates, including weather and construction updates. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); “My team is helping customers during this pandemic and we have a wide variety of issues we deal with for our customers. https://cobra.discoverybenefits.com. A majority of our freight is shuttle movement within a 125-mile range for food manufacturing businesses. cobraadmin@discoverybenefits.com. 1-877-765-8810 1-877-765-8815 They request information and then when you send it, they tell you have to send it through a portal. Separation of Service/Continuation of Coverage. We are grateful for organizations like Tenet who are working tirelessly out in the field to ensure the safety of their patients and care providers. As Cook describes it, “With WEX’s flexible technology, we are able to create a virtual card instantaneously. 1-877-262-7241. (Mercer Owner Operator). These numbers have since leveled out to normal levels of pounds shipped.”. Just one driver at a time. Our Participant Services team is available Monday – Friday, 6am to 9pm CST, with the exception of some major holidays. COBRA Administration Eliminating the stress of COBRA compliance with one system and one team you can trust Businessolver’s ® COBRA Administration Services are provided from the same system that manages your employee benefits program. He’s talking to his wife on the phone telling her his whole story of woe and unbeknownst to them, their son, Logan, is eavesdropping on the conversation. I purchased my UHC Medical insurance through Cobra continuation plan and made payment to Discovery Benefits, LLC. Replies, comments, or information gathered on COBRAinsurance.com website may not be accurate, but are intended to be helpful. 3 reasons we see people flipping to a fuel card: Apply Now They built a fleet of over 2,000 trucks that way. I have heard that Walmart has pushed orders to new levels. You may be able to keep the same benefits but you will pay the full premium cost of coverage, plus an administrative fee, which is typically $400 – $500 per person per month. cobraadmin@discoverybenefits.com, Individual HSA Accountholders As Ontario was looking to shut down non-essential services our newest partner, AllCard, reached out to us on March 23rd to provide support to obtain “essential service provider” status. Live Chat. We found that English is the preferred language on Cobra Mercer Marketplace pages. 10. “WEX has always taken pride in building partnerships with our vendors and this is a perfect example. 11. With what they are providing, truckers can continue making sure critical supplies, including medical supplies and equipment, are getting where they need to be.”. How do I reach COBRA’s customer service? This allows us to see the company through a different lens or perspective than we normally would. They turned to WEX to help resolve their supply chain dilemma so they could continue to care for their patients during this difficult time. Contact information for Discovery Benefits is: CobraAdmin@discoverybenefits.com Toll Free: (866) 451-3399 option 1, 2 **In order to expedite your call, when prompted, enter the last 4 digits of your social security number and your ZIP Code. As TA puts it, “Truck drivers have one of the most important jobs right now and TravelCenters of America thanks them for their unwavering commitment and dedication. LaTaschia Velasquez has been helping WEX customers in the trucking industry for almost eight years. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Discovery Benefits COBRA benefit laws, regulations and other helpful links They are out in the field every day keeping the economy going. Common COBRA Administrators include ADP, Discovery Benefits and WageWorks. Contact Information: Benefits Office (773)702-9634. benefits@uchicago.edu. Your COBRA notification will come from the vendor Discovery Benefits. All chat agents are currently unavailable or are assisting other members. Get the latest Health Trends & Insights news in your inbox. But they had the right to haul freight if they could just figure out how to get some trucks.”. I have wonderful clients that have made the transition to working from home or have taken on extra responsibilities to reduce the amount of staff that is needed in their offices each day. Nowadays drivers lease on under Mercer’s authority and haul just for Mercer. Focusing on diversity also means focusing on inclusion. Box 2926 Fargo, ND 58108-2926 Toll-Free Fax: 866-451-3245 customerservice@discoverybenefits.com Claim submission and receipt upload at: www.DiscoveryBenefits.com or the Discovery Benefits mobile app Reimbursement Account Administration COBRA Account Administration We look forward to speaking with you. This coverage ends when the continuation period expires, payment is not received, or the University cancels the health plan contract. And neither one of them drove a truck. Integrity, Innovation, Execution, Relationships, and Community have taken on a whole new meaning for all of us.”, — WEXer Tamela Mills-Stephens, Customer Service Support I – Triage, Corporate Payments. It was essential for Tenet to find creative ways to pay suppliers for the goods they needed. While they do have a few employees working from home, they feel it’s important that they be in the office for the constant interaction needed with the company’s drivers. Discovery Benefits was first mentioned on PissedConsumer on Oct 28, 2013 and since then this brand received 159 reviews. Jessica used WEX’s TransAct Global (TAG), a proprietary processor of WEX, which allowed her to provide immediate results for Tenet. — WEXer LaTaschia Velasquez, Account Management Team Lead, Fleet, “I have been passionate about helping my customers and making sure that they have the tools and resources that they need to keep their trucks running during this crazy time. United States - 58103. www.discoverybenefits.com. If you are fairly healthy and still want to remain insured, more affordable COBRA insurance alternatives may be available based on where you live. When you try to use their horrible designed by god knows what kind of Programmers portal, the info cannot be uploaded. Some of the things drivers are faced with are long delays loading and unloading, and an inability to find places to eat on the road but their spirits remain high and they are grateful to be able to continue to bring in an income. As Heisten puts it, “We have good freight coming out of our core customer base but backhauls have died down substantially. Discovery Benefits will mail you the COBRA Election Agreement form to your most recent address in our system. 1-952-908-9056 ** Fax (866) 451-3245 individualhsa@discoverybenefits.com, Employers There are no exceptions for COBRA subscribers. We are taking appropriate and precautionary measures to make sure truck drivers are taken care of while continuing to work hard to keep America moving during this pandemic.”, In order to be safe and remain an open option for truckers, TA has implemented new measures in the field: “Our employees are working tirelessly to ensure that our sites can remain open and ready to serve drivers when they need it. » +27 11 529 2888 when overseas. Truck stops weren’t really sure how they were going to serve people yet and where Miller had pulled off to purchase a meal, in Richmond, Kentucky, that particular truck stop had temporarily shut down the restaurant and they were in the process of cleaning everything. For technical questions about the Maxwell Health + Discovery Benefits COBRA integration, please contact Maxwell Customer Support at support@maxwellhealth.com or (866) 629-7445. Tarah Leeser, Manager; Misti Munster, Director, Compliance (Wex, Inc.) Their biggest single day to date was 2.3 million pounds shipped which last weekend went up to 3.2 million pounds. They are reconfiguring some of their production equipment to manufacture these Face Shields and are using materials that are coming directly out of their card plant located in Cambridge, Ontario — the same one where they manufacture our customer’s cards. A WEX customer, Tenet Health, is a healthcare services company based in Dallas, Texas providing essential services during this pandemic. If any of these occurs, you must notify Discovery Benefits' COBRA Participant Services immediately at 866–451–3399. A majority of our freight is shuttle movement within a 125-mile range for food manufacturing businesses. Their customer service is horrible. HealthEquity (WageWorks) (877)822-9091. https://mybenefits.wageworks.com Failure to pay your monthly premiums within the grace period of 30 days will result in loss of coverage. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Keep more of your money in your business, where it belongs.Apply for a fleet card today! What Mercer did back then to get their business off the ground is what is now referred to as trip leasing. We are grateful to them for providing critical fuel and a safe environment for over-the-road truckers. When the provinces of Ontario and Quebec announced lockdowns in late March due to COVID-19, WEX supported AllCard in their efforts to gain “essential service provider” exemptions from the lockdowns. I have been amazed at their dedication to not only keep delivering the goods and products that we need but their dedication in taking care of their drivers. A lot of our contracts involve making deliveries to places like McDonald’s, Pizza Hut, and Burger King distributers. We are increasing our cleaning frequency and continue to use best-in-class, food-safe cleaners to disinfect common touchpoints within the restaurants and travel centers. Under COBRA, the employee or a family member has the responsibility to inform the Discovery Benefits, LLC Plan Administrator at (866) 451-3399 of a divorce, legal separation, or a child losing dependent status under the Group Love’s has shown their appreciation for truck drivers who are out on the roads today in various ways: “The major truck stop chains have always been an invaluable resource for truck drivers and have become even more important during the COVID-19 pandemic. We are helping them take care of their employees, meet payroll, and even when working from home seamlessly run their business. Discovery Benefits also provides COBRA and Direct Bill administrative services. The next day, Logan, a thirteen-year-old boy, takes his allowance to Sam’s Club, makes lunches, and goes up to the truck stop near his home and hands out lunches to the truck drivers there at the truck stop. I have one client that I know has loaded extra funds to their drivers’ cards so their drivers could purchase cleaning supplies to keep their trucks safe.”, “I would say that whether we are talking to a client or a vendor, it is great to hear that so many companies (including our own) are doing their best to get employees working safely from home whenever possible. How does it work? When you think about it, that’s a lot of supplies to keep stocked. Tenet is a client Jessica Cook implemented in the summer of 2019. Contact information for Discovery Benefits is: Continuant Services CobraAdmin@discoverybenefits.com Toll Free: (866) 451-3399 option 1, 2 Hours of Operations: Monday – Friday 7:00 AM to 10:00 PM EST . You can call Discovery Benefits at (888) 408-7224 toll free number, write an email, fill out a contact form on their website www.discoverybenefits.com, or write a letter to Discovery Benefits, LLC, 4321 20th Ave S, Fargo, North Dakota, 58103, United States. With 113,000 employees, Tenet serves 65 hospitals, 24 surgical hospitals, and 480 outpatient centers. COBRA Insurance Knowledge Base General insurance information provided on COBRA Insurance Website is not intended to substitute for informed professional medical, psychological, tax, legal, investment, accounting, governmental, or other professional advice. One thing that I know for sure, is that our WEX team is comprised of resilient individuals who strive to bring a sense of normalcy back into our lives. Discovery Benefits. Mercer now has 2,300 independent contractors hauling freight for them. ERGs drive diversity by fostering new bonds and communities across the company. Their biggest single day to date was 2.3 million pounds shipped which last weekend went up to 3.2 million pounds. sales@wexhealthinc.com, Support: COBRA Insurance is actually the name of a federal law and not a company. —. Verified customer. We are following individual state mandates regarding closures of full-service restaurant dining and are continuing carry-out services in these areas where we are able.”. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Register as a new user and make initial elections without completing paper forms. Please try again at a later time or email us at cobraadmin@discoverybenefits.com. Creighton University partners with Discovery Benefits to administer COBRA benefits. They are essential to the livelihood of the men and women in the Fleet industry as they can sometimes be the only option open at certain hours of the day and in some locations. I have heard that Walmart has pushed orders to new levels. Additional Resources. They are paying high rates to haul, which had included bonuses, but there are no longer offering bonuses. Cobra.mercermarketplace.com: visit the most interesting Cobra Mercer Marketplace pages, well-liked by users from USA, or check the rest of cobra.mercermarketplace.com data below.Cobra.mercermarketplace.com is a web project, safe and generally suitable for all ages. Video of Logan Miller talking about what he did: TA/Petro Stopping provides places along the major arteries across the U.S. for truckers to refuel, grab a bite to eat, use shower and restroom facilities, and take a break from driving. With many stores shuttered, that type of freight is drying up, and we are doing more delivery transactions with brokers. 511 reviews of Discovery Benefits "I dealt with Discovery Benefits on the employer side. During a nationwide shut down as we are currently experiencing, the resources they provide are crucial for these drivers to make sure critical supplies, including medical supplies and equipment, are delivered in the most efficient and timely manner possible,” says WEXer Lynn Alexander, Vice President of Client Service Operations. The customer service you receive from COBRA is through your former employer’s plan administrator. They are paying high rates to haul, which had included bonuses, but there are no longer offering bonuses. It just so happened that he’d hit the road on a day when people in the area were beginning to be concerned about the spread of the coronavirus. A A frustrated customer Oct 29, 2020. Women play an important role at WEX. Discovery Benefits P.O. Discovery Benefits Contact Information: Participant Services – Hours of Operation: 7:00 a.m. to 10:00 p.m. EST Participant Services Toll‐Free Number: 866‐451‐3399 COBRAemployerservices@discoverybenefits.com, Sales: Term health insurance is a popular option and available in most States. Want to read more? Also, the people that are working from home are doing their best to keep business going as usual so that customers, vendors, and partners alike don’t miss a beat even though they may be working with limited resources or without all the tools they are used to having. https://wexhealthinc.custhelp.com. Once Stone and Howard got a couple of trip leasers, they started telling people they were ready to haul freight. Discovery Benefits is a national company in employee benefits administration. View upcoming payments and review payment history. All fuel lanes are open, all TA Truck Service centers are open and RoadSquad 24-Hour Roadside Assistance is available. Before every load, Stone and Howard would meet each truck driver, inspect their equipment and let them run under their authority for one trip. Here’s a wonderful radio interview with Brian Helton, Logan Miller, and his dad, Jason Miller. Because they are a small operation, it’s all hands on deck: they don’t have the bandwidth to provide back-up if people are not able to come into work. Discovery Benefits Inc has had poor customer service phone systems, email systems, especially Customer Service people such like Michael P. I hope any Corp to give serious consideration when they pick up Administrator company on their COBRA and other service, do not use Discovery Benefits. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Discovery Benefits Customer Service. What would cause this benefit coverage to end? This kid’s spent $100 of his own money, built up from his allowance, to make sure these drivers don’t go hungry. Mercer Transportation, founded by Bill Howard and Jim Stone, has been in business since 1977, based in Louisville, Kentucky. Discovery Benefits ranks Our card works at a variety of merchants. These include showers, restrooms, registers, doorknobs, tables, menus, chairs, booths, counters, and all dishes, utensils and cooking surfaces. TA also provides a mobile app, TruckSmart, for truckers which allows them to reserve and pay for showers and parking right from the app. I’ve been working with Rusty for 19 years and his passion for trucking has always impressed me. D&D is committed to keeping their business up and running as they, like others, face many challenges. 0860 100 696 (Press option 1) » 0860 100 696. Each employer hires a COBRA Administrator. We are now focused on our wellness as well as genuine concern and care for one another. AllCard is our card production vendor in Ontario, Canada who produces and ships cards to our Fleet customers located in Canada. For more information and pricing, you can call us at 1-877-262-7241 or complete a free quote online. “Rusty Heisten and his team at D&D Sexton have been putting in long hours to ensure their drivers can stay on the road and keep food deliveries happening all across the country. LIVE CHAT - COBRA LIVE CHAT - COBRA Thank you for contacting Discovery Benefits, a WEX Company. We have good freight coming out of our core customer base but backhauls have died down substantially. Having essential service provider status would allow them to keep producing our cards without disruption. Tarah Leeser, Manager; Customer Contact. Contact Us - Call Participant Services at (866) 451-3399 or Email us at customerservice@discoverybenefits.com Find out what others are asking about COBRA benefits by reading our FAQs! Your COBRA Election Agreement form will need to be mailed to Discovery Benefits at the below address: Discovery Benefits PO Box 2079 Omaha, NE 68103-2079 We use cookies to ensure that we give you the best experience on our website. » 083 123 0696. Hours. With isolved Benefit Services as your benefits administration partner, you can spend your time managing your workforce, not administering COBRA and the timeframes and notices that go with it. this will move your call to the priority call line. These numbers have since leveled out to normal levels of pounds shipped.”, COBRAemployerservices@discoverybenefits.com, Inventory Information Approval System (IIAS), iy_2021; im_05; id_19; ih_14; imh_17; i_epoch:1.62145906486E+12, py_2021; pm_05; pd_03; ph_13; pmh_53; p_epoch:1.62007519522E+12, link-block-publisher; link-block-publisher_link-block-publisher; bodystr, pn_tstr:Mon May 03 13:53:15 PST 2021; pn_epoch:1.62007519522E+12. She turned the implementation around quickly that Sunday night which allowed Tenet to be up and running just a few short hours after they brought the issue to us. Fargo, North Dakota. WexLocationCode.setTransientValue("wex02"); Proper COBRA compliance entails many required notices and tracking numerous time frames. I am impressed with how well most businesses and employees are handling all of the changes during this trying time.”, — WEXer Kate McAndrew, Client Specialist, Corporate Payments, “The transition to working from home has been an unexpected change for many. “We’re so proud of Logan Miller and grateful to his dad, Jason, and to all the truck drivers out there on the road for our customer, Mercer Transportation. Initial Discovery Benefits complaints should be directed to their team directly. Discovery Benefits, Inc. provides employee benefit administration services. AllCard received that status within the next 24 hours and now they are able to pay it forward by reconfiguring their production equipment to support the front line workers in the fight against the Coronavirus.”, “Love’s believes professional truck drivers are the heroes of the highway. That means no files, no integrations. The customer service you receive from COBRA is through your former employer’s plan administrator. As a result, their drivers on the road can continue to take care of the work of delivering goods and essential services.” WEXer LaTaschia Velasquez, Fleet. Tenet’s program is working well and with hospital supplies still in high demand, this will continue to be a great tool for them.

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